How can startups use customer service as a competitive advantage? | Leyla Seka, Desk.com
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摘要
Leyla Seka, GM of Desk.com, sits down with Jason Calacanis to discuss the importance of customer service at your startup or small business.
Desk.com, the all-in-one customer support app for fast growing companies. Visit http://desk.com/twist to get your service desk up and running today for as low as $3 per month!
Thanks to Desk for supporting This Week in Startups!
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0:20 - Why should companies have a system to manage customer support?
1:50 - What's the best practice to diffuse a vocal customer airing their grievances in public?
4:40 - How do you deal with the huge customer service crisis?
6:40 - How does Desk manage multiple people answering customer support emails with different responses?
9:30 - What are other myths or common mistakes in customer support?
11:30 - You can't knock off good customer service.
12:15 - Who are the ideal clients for Desk.com?
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